Exchange Policy for TYLST:

At TYLST, we understand that sometimes a product may not meet your expectations or requirements. We are committed to ensuring your satisfaction, and we offer an exchange policy to facilitate product exchanges under certain circumstances. Please review the following exchange policy carefully:

  1. Eligibility for Exchange:

    • Exchanges are only applicable to products purchased directly from TYLST's official website or authorized retailers.
    • Products eligible for exchange must be in their original condition, unused, and in their original packaging.
    • Proof of purchase, such as an order confirmation or receipt, must be provided.
  2. Timeframe for Exchange:

    • Exchanges must be requested within 30 days of the original purchase date.
  3. Exchange Process:

    • To initiate an exchange, please contact our customer support team to request an exchange authorization.
    • Provide your order number and reason for the exchange request.
    • Once your request is approved, we will provide you with instructions on how to return the product for exchange.
    • Return shipping costs for the exchanged item will be the responsibility of the customer, unless the exchange is due to a manufacturing defect or an error on our part.
  4. Inspection and Approval:

    • Upon receiving the returned product, our team will inspect it to ensure it meets the eligibility criteria for exchange.
    • If the product meets our exchange policy requirements, we will process the exchange and ship the replacement item to you.
  5. Exchange Exceptions:

    • Certain products, such as personalized or custom-made items, may not be eligible for exchange unless they are defective or damaged.
    • Exchanges for products purchased through third-party retailers must be processed according to the respective retailer's exchange policy.
  6. Contact Us:

    • If you have any questions or concerns regarding our exchange policy, please contact our customer support team for assistance.

TYLST reserves the right to amend this exchange policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website.

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