Refund Policy for TYLST:

We at TYLST strive to provide our customers with products of the highest quality and service excellence. However, we understand that there may be instances where you may need to return a product. Please read our refund policy carefully to understand your rights and obligations when seeking a refund.

  1. Eligibility for Refund:

    • Refunds are only applicable to products purchased directly from TYLST's official website or authorized retailers.
    • To be eligible for a refund, the product must be returned within 5 days of receiving it.
    • The product must be in its original condition, unused, and in its original packaging.
    • Proof of purchase, such as an order confirmation or receipt, must be provided.
  2. Non-Refundable Items:

    • Gift cards and Cosmetics are non-refundable.
    • Products that have been used, damaged, or altered from their original condition are not eligible for a refund.
  3. Refund Process:

    • To initiate a refund, please contact our customer support team within 5 days of receiving the product.
    • Provide your order number and reason for the refund request.
    • Once your request is approved, we will provide you with instructions on how to return the product.
    • Return shipping costs will be the responsibility of the customer, unless the return is due to a manufacturing defect or an error on our part.
  4. Inspection and Approval:

    • Upon receiving the returned product, our team will inspect it to ensure it meets the eligibility criteria for a refund.
    • If the product meets our refund policy requirements, a refund will be issued to the original method of payment within a reasonable timeframe.
  5. Refund Exceptions:

    • In certain circumstances, such as during promotional sales or special offers, refund eligibility may be subject to additional terms and conditions specified at the time of purchase.
    • Refunds for products purchased through third-party retailers must be processed according to the respective retailer's refund policy.
  6. Contact Us:

    • If you have any questions or concerns regarding our refund policy, please contact our customer support team for assistance.

TYLST reserves the right to amend this refund policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website.

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